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Our mission its to provide superior service for our residents.
Resident Satisfaction is our Top Priority! In an effort to provide residents
with the highest quality service possible, SMI has implemented STAR - Service
To All Residents. The following four services meet our mission. |
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Maintenance
Service Guarantee
We guarantee to provide next working day service on the following: Mechanical
problems with your air-conditioning or heating system, refrigerator, exterior
sewer line, hardware on your exterior doors, interior plumbing, stove, and oven.
Your rent may be rebated if we do not!
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STAR
Satisfaction Hotline
We provide a toll free number (1-800-590-1819) or e-mail form to residents that
need additional customer service. The hotline is answered by a regional office
representative! It can be used by all SMI Realty Management residents for comments,
concerns, or suggestions of any kind. E-mails will provide a more detailed description
of your concern.
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Complimentary Balloon Bouquet
For your parties, birthdays, anniversaries, and other special
occasions, let us help you make the occasion even brighter!
Stop by your leasing office for a complementary balloon bouquet.
This service is available to all of our resident free of charge.
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Resident Satisfaction Questionnaires
We appreciate your business and the confidence you have placed in us. Please take a moment to complete the appropriate survey. We are constantly striving to improve the quality of our service. Your responses will help us to correct any part of our performance which may have fallen short of your expectations.
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Flex Pay
At SMI realty management, we want your home to be as stress free as possible. As a courtesy to you, we offer you the ability to make the choice between paying your rent in one monthly payment or in two payments. 1/2 on the first and 1/2 on the 15th. To take advantage of our flex pay program, ask your office for details. Restrictions may apply. Restrictions apply.
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Concierge Package
SMI Realty Management provides all residents will our Concierge Package as part
of our STAR Services. The Concierge Package includes copy and local fax accessibility,
mail drop-offs, weekly package delivery, 24-hour emergency maintenance, stamps
available to purchase from leasing office, and a resident tool chest available
for your use. We provide these services to you in order to make your living
experience with SMI enjoyable and convenient.
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